FAQs

At Eortex Beauty , we want to ensure you have all the information you need before making a purchase. Below are answers to some of the most common questions our customers ask.

Frequently Asked Questions (FAQs)

1. Where do you ship?

We currently ship only within the United States.

2. How long does shipping take?

Our typical delivery timeline is:

Handling Time: 1-2 business days (Monday – Saturday)

Transit Time: 5-10 business days (Monday – Saturday)

Total Estimated Delivery: 6-12 business days

You will receive tracking information once your order is shipped.

3. Do you offer free shipping?

Yes, we offer free standard shipping on all U.S. orders.

4. Do you offer expedited shipping?

Not at the moment. We’re working on offering more shipping options in the future.

5. How can I track my order?

You can track your order using the following page:
Track My Order
If you need assistance, feel free to contact our support team.

6. What payment methods do you accept?

We currently accept PayPal only.

7. Can I cancel my order after placing it?

Yes, orders can be canceled within 24 hours of placement.
To cancel, please contact us immediately via email or live chat.

8. What is your return policy?

We accept returns within 30 days of delivery for items that are:

- Unused and in original condition

- In original packaging with all accessories included

- Shipped within the United States

Return shipping is free, and a prepaid return label is included in all packages. No restocking fees apply.

9. How do I start a return?

You can start a return by contacting us through:

Email: support@eortexbeauty.com

Live Chat: Available on our website

Phone: +1 (775) 887-2380

Contact Page: Contact Us

10. How long do refunds take?

Once we receive and inspect the returned item, your refund will be processed within 7 business days. Refunds are issued to your original payment method.

11. What if my item arrives damaged or incorrect?

If your item is damaged, defective, or incorrect, contact us immediately. We’ll provide a replacement or full refund at no cost to you.

12. Do you offer exchanges?

We do not offer exchanges at this time. If you'd like a different item, please return your original item for a refund and place a new order.

13. How can I contact you?

Customer Support is available via:

Email: support@eortexbeauty.com

Phone: +1 (775) 887-2380

Live Chat: On our website

Address: 9023 Maple Grove Drive, Summerville, South Carolina 29485

Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (PST)